Initial Phone Call Procedures in UK Prisons

Prison Info

Understanding communication facilities in UK prisons can feel overwhelming, especially for first-time inmates and their loved ones. Here, we delve into the nitty-gritty of the initial phone call procedures in UK prisons.

Getting Started with Prison Phone Calls

In the interest of maintaining family connections and supportive structures, UK prisons allow prisoners to make outbound calls. After the initial period of reception, prisoners are provided an opportunity to make a telephone call.

Setting Up A Prisoner Telephone Account

Inmates are given a telephone account, which they can fund through their prison wages or through money sent by friends and family. The cost of the calls is debited from this account.

Approved Call List

Inmates must provide a list of phone numbers to the prison staff they wish to call. These numbers are checked for security purposes and then added to the prisoner’s approved call list.

First Phone Call

Prisoners can typically make their initial phone call during the first week of arrival. However, the exact timing may vary depending on the specific prison’s daily routine and rules.

Call Duration and Frequency

The duration and frequency of calls are subject to the prison’s regulations. Calls typically last around 10-15 minutes to ensure that all inmates can access the phone facilities. These calls can be placed during specific times of the day in accordance with the prison’s schedule.

Call Restrictions

Prisoners are prohibited from making calls to certain numbers including those with premium rates, business numbers, or blocked lines. They are also barred from making calls to other inmates or known criminals and manipulating phone services in any unauthorized way.

Call Monitoring

For security reasons, all calls made from UK prisons may be monitored or recorded, except for calls to legal advisers.

Emergency Calls

Emergencies calls, such as a death in the family, can be arranged by contacting the prison’s Duty Governor or the Chaplain.

Ultimately, phone calls can be instrumental in helping prisoners maintain their mental health by sustaining relationships and links with the outside world. Understanding these procedures can significantly ease the initial stages of incarceration for both prisoners and their families.

Help and Support

If you are having difficulties with prison phone calls, consider reaching out to non-profit organisations such as Prisoners’ Families Helpline or Offenders’ Family Helpline. They provide much-needed advice and support during challenging times.

We hope this guide has shed some light on the initial phone call procedures in UK prisons.

What is the cheapest way to call from Prison?

It is by far cheaper to call landline numbers - however landlines are becoming less common in homes & it is by far more convenient to call your loved ones mobile incase you are calling when they aren't at home. Our call packages gives you the best of both worlds - landline call pricing, but the prisoner can call you on your mobile!

Is it cheaper to call a landline from prison?

Most definitely - YES! Mobiles can cost over 25p per minute, the precious phone credit runs out very fast! Our unlimited prison calls package saves money whilst adding the convenience of being able to pickup calls on your mobile.
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