How to Contact a Prisoner: Procedures and Guidelines

Prison Info

If you want to communicate with a prisoner in the UK, there are several ways to accomplish this. Let us guide you through the specific procedures and guidelines for each method.

Send a Letter

To get in touch via mail, follow these steps:

  1. Address the envelope with the prisoner’s name and prison number.
  2. Don’t forget to write the prison’s address on the envelope.
  3. Put your name and address on the back of the envelope, so it’s clear who it’s from.
  4. Be aware that prison staff will open all mail to check for forbidden items.

Keep in mind, there are restrictions on what you can send to a prisoner. Avoid items such as drugs, weapons, and offensive material.

Email a Prisoner

Most prisons in the UK employ the Email a Prisoner service. This online service allows you to compose a message that will be printed and given to the inmate.

  1. Register with the Email a Prisoner service and create a profile.
  2. Add the prisoner’s name and number to your contact list.
  3. Compose and send your email; bear in mind that these messages are screened.

NB: Charges may apply when using the Email a Prisoner service.

Prison Voicemail Service

Another communication method is the Prison Voicemail service, which is available in most UK prisons. It enables you to leave voice messages that prisoners can listen to when they have access to their phones.

  1. Sign up with Prison Voicemail and establish an account.
  2. Link the account to the specific prisoner you wish to contact.
  3. Leave a voicemail message for the prisoner.

Keep in mind that charges may apply and all messages are monitored.

Visit in Person

Visiting a prisoner in person requires a pre-booked appointment at the prison. The following steps should guide you on how to book a visit:

  1. Find out if the prison allows visits, which you can do via their website or by calling them.
  2. Set up a visit by either calling the prison’s booking line or using the online booking service if available.
  3. During the COVID-19 pandemic, be sure to check the updated visitation rules as they may have changed.
  4. Bring necessary identification.

Have it in mind, all visits are supervised, and unlawful items are not permitted.

Legal Visits

For legal representatives, there is a slightly different procedure:

  1. Arrange the visit by connecting directly with the prison.
  2. Complete any specific forms required by the prison.
  3. Bring suitable identification and any necessary documentation.

Remember, any contraband items are strictly forbidden during legal visits as well.

Communicating with prisoners in the UK involves some distinct procedures and guidelines. We hope this guide will assist you. Regardless of the method you choose, observe the rules and regulations provided to maintain a secure and respectful environment for everyone involved.

What is the cheapest way to call from Prison?

It is by far cheaper to call landline numbers - however landlines are becoming less common in homes & it is by far more convenient to call your loved ones mobile incase you are calling when they aren't at home. Our call packages gives you the best of both worlds - landline call pricing, but the prisoner can call you on your mobile!

Is it cheaper to call a landline from prison?

Most definitely - YES! Mobiles can cost over 25p per minute, the precious phone credit runs out very fast! Our unlimited prison calls package saves money whilst adding the convenience of being able to pickup calls on your mobile.
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